Is your solution (almost) ready to go live? Or do you already have a solution live, but are looking for a party that can manage it?
With our Service Level Agreement (SLA), we ensure that your solution is always available and properly maintained. This way, we create a sustainable solution that you can be sure will still be running just as well in a few years' time.
We tailor our customised SLA to the needs of your solution, organisation and digital strategy. On this page, you can read how we proceed for the SLA. Feel free to contact us for tailor-made advice without any obligation.
Every solution is different, which is why we fully tailor our SLA to the interests and needs of your solution and organization. Among other things, we look at the complexity of the solution, the number of (expected) users, the heaviness of the code, as well as the future vision, any promotion plans and the wishes for further development. This allows us to offer an SLA that fits your situation seamlessly.
Once the SLA is agreed, we get to work setting up the new production environment. We then connect the solution to it so that it can be put into use.
Is your solution already live somewhere? Then we can manage the solution in your own environment, or transfer it to the new environment. In this, we provide a complete turnaround.
Always online, secure and up-to-date
When the SLA is active, we periodically perform work that is covered by the SLA, including server management and maintenance work. This keeps the solution available and up-to-date
Within the SLA we are also available for technical support and 24/7 incident management.
Using a "data-driven" approach, we cleverly put facts and figures at the heart of decision-making, ensuring that resources are used where they are most valuable. With this we avoid assumptions and handle available budgets carefully.
Within this additional service, we provide you with a substantiated advisory report every month and every quarter. This includes how the solution is being used, what is already running well and where improvements are valuable. Within the SLA we can reserve free to spend hours, so we can (in consultation) optimizations directly into the solution.
See also our service 'data-driven strategy: get more out of your solution'.
When a solution has many users, a lot of time can go into responding to (support) emails and (app store) reviews. We take the support and review management out of your hands.
Together, we create a roadmap for handling standard questions, ensure that reviews are answered in a timely manner and - if desired - keep you informed of user feedback.
The duration of the Service Level Agreement varies. We agree on this together. The minimum term is one year.
The cost of the Service Level Agreement is proportional to the type of solution, its size, complexity and the level of support desired. As a first indication of the SLA costs, you can assume roughly 10% - 20% of the development budget.
We are happy to give you a cost indication during a free consultation.
Do you have a plan to develop an app, web or game solution? Then please fill in the form for an offer or cost indication. We will get in touch with you shortly.
Would you like to meet the specialists of DTT? DTT is located at Sint Nicolaasstraat 9 Amsterdam. Fill in the form and we will get in touch with you shortly.
We have received your request for an appointment and will call you back in max 2 business days.
In a hurry? Give us a call +3120 331 5848
Follow us on LinkedIn
We have received your request for an appointment and will call you back in max 2 business days.
In a hurry? Give us a call +3120 331 5848
Follow us on LinkedIn
From consulting and code reviews, to strategy, launch and marketing. With our broad digital services we like to help you strengthen your concept or solution.
Do you have a plan to develop an app, web or game solution? Then please fill in the form for an offer or cost indication. We will get in touch with you shortly.
Would you like to meet the specialists of DTT? DTT is located at Sint Nicolaasstraat 9 Amsterdam. Fill in the form and we will get in touch with you shortly.
We have received your request for an appointment and will call you back in max 2 business days.
In a hurry? Give us a call +3120 331 5848
Follow us on LinkedIn
We have received your request for an appointment and will call you back in max 2 business days.
In a hurry? Give us a call +3120 331 5848
Follow us on LinkedIn
Nederlands
