Is your solution (almost) ready to go live? Or do you already have a solution live, but are looking for a party that can manage it?
With our Service Level Agreement (SLA), we ensure that your solution is always available and properly maintained. This way, we create a sustainable solution that you can be sure will still be running just as well in a few years' time.
We tailor our customised SLA to the needs of your solution, organisation and digital strategy. On this page, you can read how we proceed for the SLA. Feel free to contact us for tailor-made advice without any obligation.
The SLA consists of two parts: managed hosting and application management.
With managed hosting, DTT sets up the hosting environment, secures it, keeps this security up to date, scans performance and manages the database. A "load test" will be performed to ensure that the chosen hosting server can handle the load of users.
In addition to managed hosting, the SLA provides for application management of the provided solution. Operating system (OS) updates and new devices are released on an ongoing basis. Furthermore, in most cases, a solution uses external links, such as a Facebook link to log in. These links may no longer be supported by the provider after a while. The stable functioning of a solution in a dynamic environment requires regular and proactive maintenance.
Every solution is different, which is why we fully tailor our SLA to the interests and needs of your solution and organization. Among other things, we look at the complexity of the solution, the number of (expected) users, the heaviness of the code, as well as the future vision, any promotion plans and the wishes for further development. This allows us to offer an SLA that fits your situation seamlessly.
Once the SLA is agreed, we get to work setting up the new production environment. We then connect the solution to it so that it can be put into use.
Is your solution already live somewhere? Then we can manage the solution in your own environment, or transfer it to the new environment. In this, we provide a complete turnaround.
When the SLA is active, we periodically perform work that falls under the SLA, including proactively monitoring the managed hosting environment and performing maintenance work. This keeps the solution available and up-to-date.
Within the SLA, we are also available for technical support and are available 24/7 for incident management.
Using a "data-driven" approach, we cleverly put facts and figures at the heart of decision-making, ensuring that resources are used where they are most valuable. With this, we avoid assumptions and handle available budgets with care.
Within this additional service, we provide you with a substantiated advisory report every month and quarter. This includes how the solution is being used, what is already running well and where improvements are valuable. Within the SLA we can reserve free to spend hours, so we can (in consultation) optimizations directly into the solution.
Please also see our services 'data-driven strategy: get more out of your solution'.
When a solution has many users, a lot of time can be spent responding to (support) emails and (app store) reviews.
Within this additional service, we take care of communication with users. We arrive at a script for handling standard questions, ensure that reviews are handled in a timely manner and - if desired - keep you informed of user feedback.
From consultancy and code reviews, to strategy, launch and marketing. With our broad digital services, DTT is happy to help you further enhance your concept or solution.
Figures, insights and measurable objectives: we put the facts at the basis of decision-making. This is how we work towards the set objectives in a substantiated way.
Our working method takes your project from a 'good idea' to a 'fully developed concept', ready for development.
Joost is happy to help you
Joost is happy to help you
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