Service Level Agreement (SLA): stay online and up-to-date

A customized SLA tailored to your situation

Every solution is different, which is why we fully tailor our SLA to the interests and needs of your solution and organization. Among other things, we look at the complexity of the solution, the number of (expected) users, the heaviness of the code, as well as the future vision, any promotion plans and the wishes for further development. This allows us to offer an SLA that fits your situation seamlessly.

We put the solution on the new production environment

Once the SLA is agreed, we get to work setting up the new production environment. We then connect the solution to it so that it can be put into use.

Is your solution already live somewhere? Then we can manage the solution in your own environment, or transfer it to the new environment. In this, we provide a complete turnaround.

The SLA is active

When the SLA is active, we periodically perform work that falls under the SLA, including proactively monitoring the managed hosting environment and performing maintenance work. This keeps the solution available and up-to-date.

Within the SLA, we are also available for technical support and are available 24/7 for incident management.

Supplementary

Monthly and quarterly reports full of valuable insights

Using a "data-driven" approach, we cleverly put facts and figures at the heart of decision-making, ensuring that resources are used where they are most valuable. With this, we avoid assumptions and handle available budgets with care.

Within this additional service, we provide you with a substantiated advisory report every month and quarter. This includes how the solution is being used, what is already running well and where improvements are valuable. Within the SLA we can reserve free to spend hours, so we can (in consultation) optimizations directly into the solution.

Please also see our services 'data-driven strategy: get more out of your solution'.

Supplementary

Communicating with users

When a solution has many users, a lot of time can be spent responding to (support) emails and (app store) reviews.

Within this additional service, we take care of communication with users. We arrive at a script for handling standard questions, ensure that reviews are handled in a timely manner and - if desired - keep you informed of user feedback.